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Quality Counts is the name given to the quality improvement programme created by the National Day Nurseries Association (NDNA). The client needed a digital solution for this complex paper-based system.
Our main objective was to take their sophisticated audit framework and develop a user-friendly online educational resource and audit platform. We were ultimately looking to encourage sign-ups and reduce administrative pressure on the NDNA team.
We designed and developed a simple user-friendly WordPress interface. It belied the advanced technical build behind the scenes, encouraging users to sign up and progress through the audit independently. Individual login details now enable nursery employees to log in, make updates and save their progress when time allows in their busy day. Save to PDF, email and print functionality were added to help busy nursery-based teams share and collaborate on the audit progress together. The site also enables users to chat and share their progress with a dedicated mentor. As it’s important for our client to be able to track and report on the success of the site, we also included functionality to easily monitor and download key user stats such as the number of sign-ups and audit completion rates.