Ensuring a consistent customer experience & boosting social engagement.
Web development
UI & UX design
CMS website
Front end
Content marketing

Having recently launched a new website to accommodate a wider range of customers, jewellery findings and settings supplier Burhouse knew its social media channels required an overhaul to align with the company’s digital touchpoints. There was the need to create a consistent customer experience.

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The challenge

Burhouse had enlisted our help to merge its two brands, ‘Beadhouse’ and ‘Burhouse Ltd’, to create an easy-to-navigate website and customer process from start to finish. Social media messaging needed to reflect that and the company wanted to increase engagement across social platforms.

The main objective was to ensure that the team had the tools in-house to plan and produce content that not only retained and engaged current customers, but had the scope to capture the attention of a wider, growing audience too.

The solution

We carried out a thorough competitor analysis alongside auditing all of Burhouse’s current active and inactive social media platforms. We created a ready to use social media content template specifically designed for Burhouse, alongside a presentation of insights from the analysis and a social media audit with key takeaways, which equipped Burhouse with all the tools to implement the strategy in-house.

increase in conversion rate
increase in revenue
increase in traffic
We are delighted with the results of our shopping campaigns, we are finding new customers once again. They have helped us survive through lockdown as a business, as we have had a new source of income at a time where we saw a drop in sales from existing customers who were not able to continue trading.

Louise MacLeod

Founder, Burhouse

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Suite 7, The Watermill
Wheatley Park
Mirfield, West Yorkshire
WF14 8HE

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